What are the hardware and software requirements in order to use Beam2Support?
You need a computer with a Windows™ operating system and an Internet connection. Your computer must have Microsoft Windows™ 95, 98, Me, NT, 2000, XP, 2003 or Vista. For optimal performance the minimum system requirements are Pentium 500 MHz CPU and 128MB RAM. Apart from this there are no further systems requirements.
Do my participants have to install the Beam2Support software?
No. Beam2Support is never installed. Your participants only download the connection program
from the Beam2Support website and execute it in a temporary folder. There is no need to install the Beam2Support software.
Does Beam2Support work through firewalls and proxy servers?
Yes. When you start or join a session, Beam2Support establishes one or several secure connections with a Beam2Support server. Beam2Support uses intelligent tunneling technology, using ports that are already open in your firewall and proxy server. Beam2Support works with your existing network configuration. The proxy server information is automatically detected or can be manually specified in the software settings. If you have a personal firewall installed on your PC, you might be asked to allow the Beam2Support software to connect to a Beam2Support server.
Which ports does Beam2Support use?
Beam2Support uses port 443 (SSL) and port 80 (http). Since those ports are open by default in most cases, you do not need to change the settings of your network and/or firewall.
What does "integration of the session login into my corporate website" mean?
With the integration of the session login into your corporate website, your session participant can log on to your Beam2Support session through your own corporate website. As a result your participant does not have to go through the Beam2Support website. If you wish to integrate the session login into your corporate website, you will receive a small piece of HTML code free of charge. Integrating the session login into your corporate website takes a matter of minutes.
I have forgotten my password. What can I do?
If you forgot your password but you still know your username, you can retrieve your password by email. Please click here
to retrieve your passwords. If you forgot both your password and your username, please send us an email to email@example.com
or give us a call.
What is the difference between the organizer and the administrator password?
The organizer password is the password you need to start Beam2Support sessions. You have to enter the organizer password in the Beam2Support software under "Settings". The administrator password is the password you need to log in to MyAccount
. When you register for a free trial
or purchase a license
, both passwords are the same. You can change both passwords in MyAccount
. If you purchase a Shared User License, we recommend setting different passwords for the organizer password and for the administrator password. Only the Beam2Support account holder should know the administrator password. The organizer password has to be available to every user who is allowed to start Beam2Support sessions.
How can I change my password?
Log on to MyAccount
with your username and your administrator password. Click "Passwords" in the menu and change the organizer password and/or the administrator password respectively. Do not forget to save your changes before you exit MyAccount.
Where can I find the Beam2Support session recordings?
The recorded sessions are saved by default where the Beam2Support host program is located.
I receive the message: "Cannot start session. Authentication failed (incorrect username or password)."
Please enter your username and organizer password again in the Beam2Support software under "Settings". Both username and password are case sensitive. If you copy the username or password make sure you don’t copy any blanks. Please make sure that you enter the organizer password for starting a session and not the administrator password. If you still encounter difficulties starting a session please send us an email at firstname.lastname@example.org
What can I do if I have not received the email with the confirmation link?
If you have not received the email with the confirmation link, please check your spam filter and add email@example.com to your address book. Please check again whether you used the correct email address when signing up for Beam2Support. In order to retrieve the email with the confirmation link, log on to MyAccount
using the username and the administrator password you chose when signing up. The email with the confirmation link will be automatically resent. In case you still don’t receive the email with the confirmation link send us an email at firstname.lastname@example.org
or call us.
Purchase & Cancellation
How can I purchase Beam2Support?
How can I cancel my subscription?
In order to cancel your subscription, send us an email at email@example.com
. Since you paid at the beginning of the subscription period, you can use Beam2Support until the end of the subscription period. After this, the subscription will end instead of renewing automatically.